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Avichic

The Ultimate Cooling Pet Mat

The Ultimate Cooling Pet Mat

£15.99 GBP
£6.19 GBP £15.99 GBP
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This item is a MUST-HAVE for ALL Responsible Pet Owners

 Every Summer thousands of dogs and cats are in discomfort, exhausted and suffer immensely due to the hot British weather. It is vital that as a responsible pet owner, you do your best to help your pets be as comfortable and as cool as possible. 

During this hot weather, our pets are at extreme high risk of over heating.  

Signs indicating that your pet is overheating and has potential for heat stroke include: lethargy, vomiting, shallow breaths, seizures, and confusion. It can be life threatening, and will mean an emergency trip down to your local vets.  

The Ultimate Cooling Pet Mat will help enormously when trying to keep your pet cool. The non-toxic mat is self-cooling and requires no additional chilling or water and works by absorbing your pet's body temperature to help prevent overheating and offers a great soothing relief from the hot weather. 

It is made of strong high quality materials to ensure durability, making it ideal for dogs and cats, as their claws will not damage the mat. It is super easy to clean, you can even put it in the washing machine! 

Key Features:

  • Cooling Material - Uses anti-chemical polymer so it's user and pet friendly. Extremely light, comfortable and breathable.
  • Automatic - It's self controlled and works without water. The coolant material automatically recharges within 30-60 mins of non-use.
  • Pressure Activated - The mat will only start to cool when it senses pressure externally being applied. Please note, although it may not feel cool to touch, it is still working on absorbing the heat off your pet. 
  • Super Comfy (No Gel) - Our mat does not use the horrible uncomfortable gel that you see inside cheaper mats, animals hate that! Our mat uses special cooling fabric, which animals LOVE to sleep on!

Cleaning Instructions:

Our cooling mat is very easy to clean. Simply handwash, or use the hand wash mode on your washing machine. Once clean, let it air dry naturally. Please also note that measurements might be slightly different by 1-3cm due to manufacturing process.

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FAQ – Frequently Asked Questions

Last Updated: 3 July 2026

1. Where do you ship to?

We currently ship to the United Kingdom and certain European countries.

2. How long does delivery take?

The estimated delivery time is 9 to 14 business days and includes:

● Processing time: 1 to 2 business days

● Delivery time: 8 to 12 business days

3. What is your order cut-off time?

The order cut-off time for placing an order is 5:00 p.m., London Time. For orders from other European countries, the cut-off time is based on the time zone of the destination country’s capital.

4. On which days do you process and ship orders?

Orders are processed Monday to Friday.

Orders are shipped Monday to Friday.

5. Do you accept returns?

Yes, we accept returns for both defective and non-defective products.

6. How long do I have to return an item?

You have 30 days from the delivery date to request a return.

7. Do you offer exchanges?

Yes, we offer exchanges. Please contact us beforehand.

8. What condition must returned products be in?

Returned products must be new and unused, in their original packaging.

9. How do I return an item?

Returns are handled by post, following prior approval. Please contact us beforehand at support@pontelo.co.uk to receive return instructions.

10. Is the return label free?

Yes. Once your return is confirmed, we will send you a free, downloadable return label by email.

11. Do you charge a restocking fee?

Restocking fee: none

12. When will I receive my refund?

Approved refunds are processed within 7 business days of receipt and inspection of the return.

13. What should I do if my item arrives damaged or defective?

Please contact us at support@pontelo.co.uk, stating your order number and including photos or videos of the issue.

14. Can I cancel my order?

Cancellation is possible as long as the order has not yet been shipped. Once shipped, our Return and Refund Policy applies.

15. What payment methods do you accept?

We accept credit/debit cards, Apple Pay, and Google Pay, processed via our payment service provider, Stripe.

16. Is my payment secure?

Yes, all payments are processed via secure, encrypted connections (SSL/TLS) and our payment service provider, Stripe.

17. How can I contact customer service?

Email: support@pontelo.co.uk

Phone: +44 20 7946 0958

Business hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.

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